London Care (East London)

Inspection reports (4)

1. Inspection report · 2023-05-31

   Framework: KLOE · 12 pages · 83 KB · PDF

   Good
   safe: Goodresponsive: Goodwell-led: Good

   London Care (East London) achieved an overall Good rating at its March 2023 inspection, improving from Requires Improvement in 2021, with Safe, Responsive, and Well-led all rated Good. Minor issues around weekend visit punctuality and office communication responsiveness were noted but did not detract from the overall positive findings.

   Concerns (2)

   • minorMissed or late visits: “Weekends go a bit crazy. You can never tell what times they will turn up.”
   • minorCommunication with families: “50% of the times I phone the agency they say they're going to phone me back and they don't.”