Careline Homecare (Sheffield) achieved a Good rating across all inspected key questions (safe, effective, well-led) at this focused March 2023 inspection, having remediated all prior breaches of Regulations 12 and 17 identified in 2019. The service demonstrated robust risk assessment, safe medicines management, improved governance systems and a positive, person-centred culture.
Strengths
· Individualised risk assessments covering mobility, personal care, medicines, equipment, manual handling and home environment
· Electronic medication administration records (MAR) with real-time manager oversight and 12-monthly competency checks
· Sufficient staffing with consistent care workers; scheduled calls not missed and late visits tracked via app
· Staff induction programme including shadowing, and regular supervision, appraisal and spot checks
· Significantly improved governance: electronic care planning system enabling real-time audit and timely issue resolution
Quality-Statement breakdown (15)
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
well-led: Planning and promoting person-centred, high-quality care and support with opennessGood
well-led: Continuous learning and improving care; Managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staffGood