Shalom Health Recruitment Ltd, a domiciliary care agency supporting 14 people in Dagenham, was rated Good across all five key questions at its April 2019 inspection. The service demonstrated safe, person-centred care with strong recruitment practices, effective governance, and a proven track record of learning and improvement over successive CQC inspections.
Strengths
· People and relatives reported feeling safe and satisfied with the service, praising staff kindness and person-centred approach.
· Robust safeguarding procedures in place with staff trained to recognise and report concerns.
· Personalised risk assessments covering falls, mobility, diabetes and infection control were in place.
· No missed visits reported in the past year; staff contacted people when running late.
· Strong recruitment procedures including DBS checks, employment references and right-to-work verification.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Planning and promoting person-centred, high-quality care and support with opennessGood
well-led: Engaging and involving people using the service; continuous learning and improving careGood