minor“During home visits we found some MAR had not been signed at the time of administration. Further checks confirmed medicines had been given but not signed for.”
care planning
1 finding
minor“Some risk assessment information needed more detail to help people to understand how their level of risk had been assessed and what support they could expect from the care workers.”
communication with families
1 finding
minor“At one time they always used to phone if there was a problem and the carer was going to be late but that seemed to have fallen by the wayside when the new people took over.”