Regline Care Limited, a small domiciliary care agency supporting 10 people in Coventry, received a Good rating across all five key questions at its first CQC inspection in June 2022. The service demonstrated safe recruitment, effective person-centred care planning, compassionate staff practice, and robust governance under an accessible and hands-on registered manager.
Strengths
· People felt safe and received consistent care from familiar staff who arrived on time and stayed for the required duration.
· Risk assessments covered moving and handling, choking, skin integrity, falls and environment with clear guidance for staff.
· Medicines were administered safely with PRN protocols in place and regular checks by the registered manager.
· Staff demonstrated good understanding of safeguarding, whistleblowing, and external reporting channels.
· Comprehensive induction including shadowing until assessed as competent, plus ongoing training covering dementia, end of life, safeguarding and more.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; consent to care and treatment in line with MCAGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open and inclusive culture; duty of candourGood
well-led: Managers and staff clear on roles; quality performance, risks and regulatory requirements; continuous learningGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood