moderate“people's care plans were still in the process of being updated and amended, to ensure they accurately described people's history, their background, aspirations, goals, likes and dislikes”
person centred care
1 finding
moderate“records were not well personalised and did not always reflect the care that people were receiving”
governance
1 finding
moderate“The improvements made, needed more time to be sustained, maintained and fully embedded into the culture of the service.”
leadership
1 finding
moderate“The rating for this key question has remained Requires Improvement. This meant the service management and leadership was inconsistent.”