Date of assessment: 24 to 30 March 2026. Lavender Care Agency is a domiciliary care agency providing personal care support to people in their own homes. At the time of our assessment 10 people were receiving support, many of whom were older people and some were living with dementia. We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment and included all the quality statements across our five key questions. People received safe, personalised care that met their needs. People were supported by a consistent team of key workers who knew them well, including how they liked to be supported and what support they required to manage any risks to their safety. Clear care records were in place outlining people’s support needs. The manager undertook regular review of people’s care and updated care plans as and when required. Systems were in place to promote safe medicines management. Staff followed procedures to protect people from the risk and spread of infections. Staff provided any support required with accessing healthcare services, and staff liaised with relatives promptly if they had any concerns about a person’s health or welfare. Staff were well supported in their role with good access to training and supervision. Staff felt able to speak openly with the registered manager. The registered manager had implemented systems to facilitate good communication, and processes to record and learn from any incidents, accidents or complaints that occurred. A regular programme of spot checks were in place to review the quality and safety of care delivery.
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Lavender Care Agency Ltd received a Good rating across all five key questions in its first CQC inspection, supporting two people with personalised, dignity-respecting domiciliary care. The registered manager demonstrated strong regulatory awareness and a person-centred ethos, with no safeguarding concerns, incidents, or complaints recorded at the time of inspection.
Strengths
· People were involved in assessments and care planning, receiving personalised care aligned with their wishes and cultural backgrounds.
· Staff demonstrated strong safeguarding knowledge and were aware of local authority reporting procedures.
· Safe recruitment practices were followed, with sufficient staff in post to meet people's needs.
· The registered manager was knowledgeable about CQC regulatory requirements including duty of candour and notification obligations.
· Staff respected people's privacy, dignity and independence, with relatives expressing high trust in the care provided.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving care; working in partnership with othersGood