Britannia Social Care HQ, a small domiciliary care agency supporting six people, was rated Good across all five key questions at its first inspection. People were safe, received timely person-centred care from kind, well-trained staff, and the service was effectively governed by a supportive registered manager.
Strengths
· Enough suitably trained staff to support people, with care calls delivered on time
· Safe medicines management with staff competency reviews and monitoring systems
· Robust safeguarding procedures and staff trained to recognise and report abuse
· Individual and environmental risks assessed and reviewed when needs changed
· Person-centred care plans reflecting preferences, likes and dislikes
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enoughGood
effective: Staff working with other agencies and supporting access to healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisionsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred cultureGood
well-led: Understanding and acting on the duty of candourGood
well-led: Clear roles, governance and continuous learningGood
well-led: Engaging and involving people, public and staffGood