moderate“the provider had not sent in a statutory notification in relation to two incidents...It is a legal requirement to notify the CQC of serious incidents”
moderate“There was no log of safeguarding referrals or accidents and incidents along with lessons learned as a result. Management oversight was therefore lacking in these areas”
missed or late visits
1 finding
minor“Some people raised concerns that care staff did not always arrive at the agreed time.”
supervision appraisal
1 finding
moderate“Some staff told us that 1:1 and supervisions were not carried out regularly...some had not taken place and they had fallen behind.”
leadership
1 finding
moderate“Some care staff described a lack of support from the management team and office staff. A carer said, "People have literally been driven out by the way the company is being run."”
incident learning
1 finding
moderate“there was no overall log of accidents and incidents for the service...a trend analysis of any accidents or incidents could take place and any lessons learned recorded”
record keeping
1 finding
minor“staff did not always sign the medication administration charts (MAR) to confirm that people had been assisted with their medication”
complaints handling
1 finding
minor“the complaints policy was dated 2016 and contained different information to the service user guide...CQC does not investigate individual complaints”