Fernbank Court is rated Good overall, with a Requires Improvement rating for Safe due to incomplete and inconsistent risk assessments for identified risks and complex medical conditions. All other key questions were rated Good, reflecting strong person-centred care, effective staffing, medicines management, and governance practices.
Concerns (4)
moderate
Care planning
: “Risk assessments were not consistently in place for areas of identified risk and medical conditions. The risk assessments which were in place lacked information to guide staff about the potential risk.”
moderateConsent / capacity: “The provider highlighted they were aware mental capacity assessments and associated best interest records were not in place and were working with the registered manager to address this.”
minorRecord keeping: “These assessments were not being recorded and this had been identified and was being addressed by the provider.”
minorEnd-of-life care: “We discussed with the registered manager and provider about the importance of recording people's wishes for their end of life, should they wish to share this information.”
Strengths
· People felt safe and received support from a consistent, well-recruited team of staff familiar with their needs and routines.
· Medicines management was safe, with up-to-date policy, regular staff training, competency assessments, and medication audits with follow-up actions.
· Staff received mandatory and specialist training, regular supervisions, annual appraisals, and a robust induction programme.
· People and relatives described staff as kind, caring, and respectful, with strong promotion of dignity, privacy, and independence.
· Care plans were detailed and person-centred, with people actively involved in developing and reviewing them.
Quality-Statement breakdown (18)
safe: Risk assessmentsRequires improvement
safe: SafeguardingGood
safe: Medicines managementGood
safe: Staffing levels and recruitmentGood
safe: Incident management and learningGood
effective: Staff training and supportGood
effective: Mental Capacity Act / consentGood
effective: Nutrition and hydration supportGood
effective: Access to healthcare professionalsGood
caring: Kindness and compassionGood
caring: Dignity, respect and independenceGood
caring: Communication and advocacyGood
responsive: Person-centred care planningGood
responsive: Complaints handlingGood
responsive: Activities and accessible informationGood