Drury Healthcare Limited received an overall Good rating following a focused inspection of safe and well-led domains, with Safe remaining Good but Well-led declining to Requires Improvement due to low staff morale, poor internal communication, and an insufficiently open organisational culture. Risk assessments for catheter care and anticoagulant medicines required improvement, though people were well cared for and felt safe.
Concerns (4)
moderateGovernance: “The culture of the service was not always open and transparent. Some staff told us they did not feel supported in their roles, any issues or concerns they raised were not responded to in a timely way.”
moderateLeadership: “Staff felt they did not have the opportunity to come together for reflective practice and shared learning, and for staff working out in the field morale was low.”
minorCare planning: “Where people had risk assessments in place for catheter care, or were prescribed blood thinning medicines, these could be further improved by providing specific information about the individual.”
minorCommunication with families: “Communication from the registered manager and office staff needed to improve.”
Strengths
· People felt safe and staff knew how to identify and report safeguarding concerns
· Safe recruitment practices including DBS checks and references were in place
· Medicines management system in place with MAR audits and competency checks
· Effective infection control measures and appropriate PPE use confirmed by people and relatives
· Staff received training in MCA and people confirmed consent was sought before care