critical“References obtained for staff members...were not always dated and did not record who the referee's was, in which capacity they knew the staff member and from which organisation.”
record keeping
1 finding
moderate“for 3 people it was noted in their care plan to use certain equipment to support them to mobilise. This information had not been recorded or assessed as a risk within the moving and handling risk assessments.”
governance
1 finding
critical“the registered manager's audit was seen to be ineffective as they did not identify the issues we found as part of the inspection process.”
supervision appraisal
1 finding
moderate“Records did not evidence that support staff received the required supervision as stipulated by the provider's supervision policy. The registered manager also confirmed that regular formal supervision had not taken place.”
care planning
1 finding
minor“care plans lacked detail on how this support was to be delivered, people's choices, likes and dislikes.”