Right at Home Reading and Wokingham District received an overall Good rating at its first inspection, with an Outstanding rating for Caring reflecting exceptional staff compassion, dignity promotion, and individualised support. No concerns or regulatory breaches were identified across any of the five key questions.
Strengths
· Staff described as exceptionally caring, going 'above and beyond' with 100% survey satisfaction rate for trustworthiness, respect, and willingness to exceed expectations.
· Highly individualised care with careful staff-matching based on shared interests and backgrounds to promote person-centred support.
· Robust electronic care system enabling real-time monitoring of visits, medicines administration, and instant care plan updates accessible to staff and families.
· Outstanding end-of-life care with staff providing compassionate emotional and spiritual support to people and their families.
· Strong safeguarding culture with 'no strangers' policy, open-door management approach, and real-time electronic alerts for missed or late visits.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Planning and promoting person-centred, high-quality care and support with opennessGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood