Amber Home Carers, a London domiciliary care agency supporting 60 people with personal care, was rated Good overall following a focused inspection of Safe and Well-led. No breaches were identified, with effective safeguarding, recruitment, medicines management, infection control and a transparent, well-governed leadership culture.
Strengths
· Safe service with appropriately recruited staff in sufficient numbers
· Risks to people assessed, monitored and updated as needs changed
· Medicines safely administered, audited, stored and disposed of
· Effective infection prevention and control with proper PPE use and up-to-date policy
· Open, positive and transparent leadership culture with clear vision and values
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood
well-led: Continuous learning and improving careGood