Yourcare24 received a Good rating overall following a focused inspection of Safe and Well-Led domains, with the three uninspected key questions carrying forward Good ratings from 2018. The service demonstrated robust safeguarding, effective medicines management, responsive person-centred care, and strong leadership with no failures identified.
Strengths
· Robust safeguarding systems with staff confident in recognising, reporting and recording concerns
· Effective call monitoring system ensuring timely visits; people reported no missed calls
· Safe and thorough recruitment processes in place
· Medicines administered safely with MAR records and staff collecting pharmacy supplies when needed
· Person-centred care plans with staff adapting to changing needs
Quality-Statement breakdown (10)
safe: Systems and processes to safeguard people from the risk of abuse and avoidable harm
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood
YourCare24 achieved a Good rating across all five key questions at its first inspection since registering in November 2017, demonstrating safe medication management, robust recruitment, and consistent person-centred care for 15 people in the Sheffield area. No breaches of regulation were identified, with particular strengths in staff training, responsive leadership, and well-embedded quality assurance systems.
Strengths
· People consistently reported feeling safe, with staff arriving on time and providing reliable, person-centred care
· Medication management was safe, with audit systems, competency checks and regular spot checks by managers
· Robust recruitment process with thorough DBS and background checks completed before employment
· All new staff enrolled in the Care Certificate and received shadowing before working alone
· Staff received formal supervision every three months and annual appraisals, supported by visible management