moderate“the registered manager had not adequately assessed or reviewed these staff's training and skills to ensure they understood how to apply what they had learnt to their daily practice.”
care planning
1 finding
moderate“Where care was being provided at short notice, care plans and guidance to staff was not always sufficiently detailed or presented in a clear way.”
record keeping
1 finding
minor“some records were a 'tick-box' exercise and did not reflect what senior staff had learnt from observing staff, especially when staff were new to care and developing new skills.”
person centred care
1 finding
minor“Some people's care plans lacked personal information about their background and interest and were largely task-based, detailing what staff needed to do or what someone's medical history was.”