ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Preventing and controlling infectionGood

safe: Using medicines safelyGood

safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Staffing and recruitmentGood

responsive: Planning personalised care to ensure people have choice and controlGood

responsive: Meeting people's communication needsGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportGood

well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood

well-led: Continuous learning and improving careGood

well-led: Engaging and involving people using the service, the public and staffGood

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood

well-led: Duty of candourGood

well-led: Working in partnership with othersGood

Helping Hands - East Northumberland