moderate“Some information was not always recorded in people's care plans in a consistent manner...some cases it was not always clear how a person had consented to their care plan or to the use of bed rails”
governance
1 finding
moderate“Some information was also contradictory. For example, while there was appropriate information for staff on the mobility support a person needed, other sections of their plan stated they did not need this.”
missed or late visits
1 finding
moderate“[Care staff] seem to be in a rush to go" and "I sometimes think that some of the carers just want to do the bare minimum and then leave."”
consent capacity
1 finding
minor“When a person was not able to sign to consent to their care plan arrangements...the provider had not always clearly recorded this and how the person had otherwise indicated their consent.”
infection control
1 finding
minor“Most people and relatives told us staff wore personal protective equipment (PPE), but two relatives said this was not always the case.”
communication with families
1 finding
minor“Some felt there could be better communication between care staff and the office team so staff were always aware of people's needs.”