Alina Homecare Banbury was rated Good across all five key questions following an announced inspection on 20 June 2018, with 27 people receiving personal care. The service demonstrated safe staffing, effective care planning, compassionate staff, responsive support and strong leadership with no areas of concern identified.
Strengths
· People felt safe and staff could identify and report safeguarding concerns; 98.5% visit punctuality with no missed visits recorded
· Medicines managed safely with accurate records, trained staff and regular competency assessments
· Staff received induction linked to the Care Certificate, regular supervision, appraisals and competency spot checks
· Care plans were person-centred, involved people and families, and reflected individual preferences and diversity
· Registered manager was visible, approachable and fostered a culture of openness, continuous improvement and partnership working