Agency profile · CQC 1-428978516

Cherish Home Care Ltd - Sandwell

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Provider

Cherish Home Care Ltd

Sandwell · West Midlands · Active since 29/0

GoodHome-care★ Owner-managed (director)RM: Sharma, Asha

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

4 years ago

05/Apr/2022 - 00:00

Inspected 4 years ago

Overview Inspections (3)Findings (3)Owner-management Methodology

Inspection reports (3)

Inspection report · 2022-04-05
Framework: KLOE · 10 pages · 77 KB · PDF
Good
safe: Goodwell-led: Good
Focused inspection of Cherish Home Care Ltd - Sandwell prompted by concerns about medicines administration found the service remained Good in Safe and Well-led. Issues with MARS recording and the timeliness of medicines audits were identified and addressed by the registered manager during and after the inspection.
Concerns (3)
- moderateMedication management: “We found some missing signatures on medication administration records (MARS). We also found MARS records did not have entries for staff to record people's allergies or if someone was away due to a hospital admission.”
- moderateGovernance: “the audits were not being carried out in an effective timeframe for any discrepancies to be investigated and actioned to protect people using the service.”
- minor

Record keeping

: “MARS records did not have entries for staff to record people's allergies or if someone was away due to a hospital admission. We were assured this was a recording issue and people received their medicines as prescribed.”

Strengths

· Systems were in place to protect people from the risk of abuse and harm
· Robust recruitment checks including DBS and references
· Staff had regular training opportunities including medication competency checks
· Infection control policies and PPE supply were in place
· Person-centred culture with strong leadership and approachable management

Quality-Statement breakdown (12)

safe: Using medicines safelyNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Staffing and recruitmentNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated

Inspection report · 2019-03-29

14 pages · 89 KB · PDF

PDF cached but not yet analysed by Claude; set ANTHROPIC_API_KEY and re-run npm run etl:reports -- --location 1-428978516.

Inspection report · 2016-04-22

14 pages · 74 KB · PDF

PDF cached but not yet analysed by Claude; set ANTHROPIC_API_KEY and re-run npm run etl:reports -- --location 1-428978516.