moderate“We found some missing signatures on medication administration records (MARS). We also found MARS records did not have entries for staff to record people's allergies or if someone was away due to a hospital admission.”
governance
1 finding
moderate“the audits were not being carried out in an effective timeframe for any discrepancies to be investigated and actioned to protect people using the service.”
record keeping
1 finding
minor“MARS records did not have entries for staff to record people's allergies or if someone was away due to a hospital admission. We were assured this was a recording issue and people received their medicines as prescribed.”