Melody Care Aldershot Ltd was rated Good overall following a focussed inspection of Safe and Well-led domains, with 54 people receiving personal care at the time of inspection. Minor issues were identified around topical patch location recording, occasional late calls, a missed quarterly audit, and some communication gaps, all of which the registered manager was actively addressing.
Concerns (4)
minorRecord keeping: “Staff did not document the location as recommended by guidance. We spoke with the registered manager who took action to address this with staff.”
minorMissed or late visits: “Some people told us some of their calls had been late, due to traffic or a previous call running over.”
minor
Governance
: “The June 2023 audit had not been completed, due to the summer staffing pressures.”
minorCommunication with families: “Three people felt communication required improvement, which the registered manager was in the process of addressing with staff.”
Strengths
· Robust safeguarding processes in place; staff demonstrated clear understanding of responsibilities and how to raise concerns.
· Safe medicines management with staff competency spot checks; self-administration encouraged where appropriate.
· Sufficient staffing with safe recruitment processes including psychometric testing for values and attitude.
· Positive organisational culture with career pathways, financial incentives, and recognition schemes for staff.
· Effective incident learning processes with staff reflection forms and refresher training following incidents.