minor“Staff did not document the location as recommended by guidance. We spoke with the registered manager who took action to address this with staff.”
missed or late visits
1 finding
minor“Some people told us some of their calls had been late, due to traffic or a previous call running over.”
governance
1 finding
minor“The June 2023 audit had not been completed, due to the summer staffing pressures.”
communication with families
1 finding
minor
“Three people felt communication required improvement, which the registered manager was in the process of addressing with staff.”