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Date of assessment 12 January 2026 to 20 January 2026. Purple Heart Health Care is a domiciliary care agency that provides care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspect where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 3 people were being supported and they were young people and young adults. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This is the first inspection for this service. This inspection identified that the provider was in breach of 2 legal regulations relating to safe care and treatment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment. The provider’s governance systems, processes, and procedures for assessing risks and monitoring quality and safety were not fully effective. These needed to be reviewed and strengthened to support the development and delivery of safe, effective, and person‑centred care. The provider had failed to identify the shortfalls we found during this inspection. There was no evidence of actual harm, as risks were mitigated by a stable staff team that knew people well. However, these shortfalls increased people's risk of harm. Risk management, mitigation and learning were not sufficiently robust. Known risks associated with people’s care and support needs had either not been assessed or had not been adequately assessed and planned for. Guidance for staff on people’s routines, preferences, communication needs, and health requirements needed to be strengthened. Information was either not provided or lacked detail. Clear and consistent information in these areas was essential to ensure staff delivered safe, person‑centred care that reflected each person’s individual choices and supported their wellbeing. People’s care plans were not outcome focused. This is important because outcome‑based planning helps staff understand and work toward each person’s personal goals, promoting independence and a better quality of life. It also supports progress and enables meaningful reviews of whether the care being provided was truly helping people achieve what matters to them. People received care and support from regular staff who knew them well. Staff had completed recruitment checks before commencing their roles. Staff understood their role and responsibilities to protect people from abuse and avoidable harm. There were sufficient numbers of staff to deliver safe care and support. Staff received regular support and ongoing training and were positive about the support they received. The registered manager was open and honest and made some immediate improvements during the inspection period. They showed a commitment to further develop and improve the service.
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