moderate“within the provider's medicines policy there was no definition of what "prompting" entailed”
missed or late visits
1 finding
minor“the person's relative told us "When the service was starting up the care calls were unpredictable"”
governance
1 finding
moderate“quality assurance systems in place to monitor service delivery but at the time of the inspection they had not completed any monitoring”
staff competency
1 finding
moderate
“the registered manager was delivering medicines training, but they were unable to provide evidence of how they were assessed as competent to provide this training”
record keeping
1 finding
moderate“There was very limited written evidence for the inspection team to review. This meant we could not be assured the service was working within the regulatory requirements.”
incident learning
1 finding
minor“There had been no records of incidents or accidents at this service since the service started operating so we were unable to see if the processes were effective.”