Voyage (DCA) (North 3) is a Good-rated supported living service for younger adults with learning disabilities or autism, demonstrating strong person-centred care, safe staffing practices, and effective governance. Only a minor communication gap with two families was identified, with no regulatory breaches found.
Concerns (1)
minorCommunication with families: “We discussed with the operations director, the comments from 2 relative's where communication could be improved.”
Strengths
· People felt safe and staff were trained in safeguarding procedures; relatives consistently reported people were happy and secure.
· Rota management ensured consistent care from the same staff, particularly important for people with autism who rely on routine.
· Staff understood and implemented STOMP principles, ensuring medicines were not used excessively to control behaviour.
· Strong governance with regular internal audits, checks, and a registered manager aware of Duty of Candour responsibilities.
· Person-centred culture promoting independence, with people developing life skills and engaging actively in their communities.