Wirral & Liverpool Community Services received a Good rating across all five key questions at its first inspection since registering with CQC in November 2017. The service demonstrated strong person-centred care, safe medication management, robust recruitment and effective governance systems supporting 47 people.
Strengths
· Staff developed well-established, caring and positive relationships with people supported, promoting independence and individual choice.
· Medication was correctly administered and recorded by trained staff with competency checks and medication audits in place.
· Person-centred care plans including 'My Goal and Aspiration Plan' regularly reviewed with involvement of people and relatives.
· Robust staff recruitment processes including DBS checks, verified references and structured induction mapped to the Care Certificate.
· Effective governance systems including monthly health and wellbeing audits, team meetings and quality monitoring by head office.