minor“the PRN protocols did not always contain detailed information. We recommend the provider reviews their PRN medicines systems in line with best practice.”
minor“although staff had a good understanding of the medication administration processes, their competency assessments were not always refreshed in a timely manner.”
end of life care
1 finding
minor“Care plans did not contain people's end of life wished. The registered manager assured us they will update people's care plans to incorporate their end of life wishes.”