Trinity Care Services Limited improved from Requires Improvement (2021) to a fully Good-rated service across all five key questions at its February 2023 inspection, demonstrating sustained progress in MCA compliance, personalised care planning, and governance. The service of 40 people benefited from consistent staffing, effective use of electronic call monitoring technology, and a culturally responsive approach to care.
Strengths
· Staff attended care calls on time and people were supported by regular, consistent staff
· Provider implemented electronic call monitoring system improving scheduling, monitoring and real-time communication
· Strong safeguarding awareness with staff trained on procedures and reporting responsibilities
· Medicines administered safely with senior staff competency checks and record audits
· People's cultural, social and spiritual preferences recorded and respected, including language-matched staff allocation
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcareGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; duty of candour; working in partnership with othersGood