minor“There were unexplained gaps in people's employment history which had not been explored as part of the recruitment and selection process.”
complaints handling
1 finding
minor“Neither the policy nor procedure mentioned the assistance offered by the Local Government and Social Care Ombudsman, the Parliamentary and Health Services Ombudsman, Citizen's Advice, local advocacy services.”
staff training
1 finding
minor“Some training was not commenced or completed at the time of our inspection...data protection refreshers, person-centred care and managing behaviours that challenge.”