Mega Resources Nursing & Care – Head Office – Northamptonshire achieved an overall rating of Good across all five key questions at its April 2023 inspection, representing a significant improvement from its previous Requires Improvement rating. The provider demonstrated robust governance, personalised care planning, effective partnership working, and a positive staff culture, with the previous breach of Regulation 17 fully remediated.
Strengths
· Electronic monitoring system implemented to track staff arrival/departure times, ensuring timely care delivery and proactive communication with people and families about delays.
· Robust staff recruitment process including DBS checks, structured induction with shadowing of experienced staff, and regular competency assessments.
· Personalised, person-centred care plans involving people and family members in development and review, tailored to individual preferences and needs.
· Effective partnership working with hospitals, commissioners and healthcare professionals to facilitate safe and timely hospital discharge via the rapid response service.
· Strong governance and quality monitoring systems including audits, surveys, electronic care record monitoring, and regular staff meetings and supervisions.
Quality-Statement breakdown (25)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving careGood