Home Instead Senior Care (Folkestone) received a Good rating across all five key questions at its first inspection in August 2018, with 14 people receiving personal care. The service demonstrated strong person-centred practice, consistent staffing, robust governance and an open culture, with no areas of concern identified.
Strengths
· Consistent staffing with electronic matching system ensuring people received care from familiar staff who arrived punctually
· Personalised, person-centred risk assessments covering all areas of life with detailed guidance for staff
· Strong safeguarding culture with confident staff and good relationships with local authority safeguarding team
· Robust recruitment process including DBS checks, full employment history and two references
· Medicines administration records completed with no gaps; competency checks conducted by training manager