SPOT-ON Healthcare, a domiciliary care agency in Corby serving 52 people, was rated Good across all five key questions at its October 2023 inspection, maintaining its previous Good rating from 2018. The inspection, prompted by concerns about medicines administration, found no evidence of harm and confirmed safe, person-centred care delivered by a well-supported and competent staff team under effective leadership.
Strengths
· People felt safe and staff demonstrated knowledge of safeguarding procedures including body maps and reporting routes.
· Medicines were managed safely with staff training, checks, and technology-based recording in place.
· Staff were described consistently as kind, caring, respectful and treated people with dignity.
· Care plans were person-centred, detailed, reviewed regularly and reflected equality and diversity needs.
· Effective use of technology (instant messaging, online apps) for communication, alerts and incident monitoring.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood