moderate“Three people told us they were dissatisfied with the level of choice the provider was giving them regarding ordering medication from their own choice of pharmacy.”
end of life care
1 finding
moderate“The registered manager was not completing end of life discussions or documentation with people. Care staff could not be certain of processes to follow in the event of a person's life ending unexpectedly.”
cultural competency
1 finding
moderate“The registered manager was not completing equality and diversity plans for people... Staff were not able to tell us how they could find information about people's religious or cultural needs within people's care plans.”
care planning
1 finding
minor“People had effective and robust support care plans in place, however, there were no care plans regarding individual protected characteristics.”