minor“Where people were prescribed topical medicines, such as creams, there was no written guidance to advice staff on the correct area of application.”
supervision appraisal
1 finding
minor“The registered manager did not keep a record of formal supervisions with staff. They told us they would implement this following our inspection.”
care planning
1 finding
minor“We found one care plan did not include the detailed information provided to us by staff to support personalised care.”
governance
1 finding
minor“The registered manager had not yet developed a policy to demonstrate how they met the Accessible Information Standard, which came into force in August 2016.”