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VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-3953622395

We Care Agency Ltd

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Provider

We Care Agency Ltd

Ealing · London · Active since 20/0

GoodHome-careRM: Muhiyadin, Khadijo

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

19/Sep/2023 - 00:00

Inspected 2 years ago

Overview Inspections (2)Findings (2)Owner-management Methodology

Inspection reports (2)

Inspection report · 2023-09-19
Framework: KLOE · 14 pages · 85 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
We Care Agency Ltd was rated Good across all five key questions at its August 2023 inspection, with people and relatives reporting positive experiences of safe, caring, and personalised support. Minor gaps were identified in MCA-compliant consent recording and person-centred medicines competency testing, both of which the registered manager agreed to address.
Concerns (2)
- moderate

Consent / capacity

: “We found in 3 instances people's consent to care had not been obtained in line with the principles of the MCA.”

minorMedication management: “The medication competency testing forms were not always person centred in relation to the people supported by care staff.”

Strengths

· People felt safe and staff demonstrated clear knowledge of safeguarding responsibilities, including annual competency assessments.
· Staff were safely recruited with DBS checks, employment history reviews, and reference checks.
· Care workers completed the Care Certificate on induction and received regular supervision and yearly appraisals.
· People and relatives gave consistently positive feedback about staff being caring, punctual, and respectful of dignity and independence.
· The registered manager engaged proactively with people via surveys, phone calls, and home visits to monitor quality.

Inspection report · 2020-01-29

14 pages · 79 KB · PDF

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