Hilton Nursing Partners Limited is a focused KLOE inspection covering Safe and Well-led only, retaining its Outstanding overall rating. The service demonstrated exceptional leadership, innovative discharge pathways, and a strong person-centred culture with no failure themes identified.
Strengths
· Exceptional leadership with an open, fair culture driving high-quality, person-centred care and continuous innovation
· Innovative stroke discharge pathway developed in partnership with NHS and local authority, achieving excellent outcomes
· Staff supported to grow through structured promotion scheme, resulting in low turnover and consistent care
· Daily staffing assessments ensured sufficient staff before accepting new care packages
· Electronic medicines records with automated alerts enabled proactive error detection and safe administration
Quality-Statement breakdown (12)
safe: Assessing risk, safety monitoring and management
Good
safe: Learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Engaging and involving people using the service, the public and staffOutstanding
well-led: Continuous learning and improving careOutstanding
well-led: Working in partnership with othersOutstanding
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsOutstanding
well-led: How the provider understands and acts on the duty of candourOutstanding