Right at Home Tyneside received a Good rating across all five key questions on its first CQC inspection in November 2022, demonstrating effective medicines management, robust governance, and a strong person-centred culture. Minor issues with late call communication were already being addressed by the provider prior to inspection.
Concerns (2)
minor
Missed or late visits
: “Some people experienced later calls than agreed. The provider was aware of this and had taken steps to reduce these occurrences.”
minorCommunication with families: “Some people we spoke with gave mixed feedback about how well the provider communicated with them when a care visit was going to be delayed.”
Strengths
· Strong medicines management with regular, detailed audits and staff trained and assessed as competent in medicines administration.
· Robust governance and quality assurance systems effectively identifying issues and trends to drive continuous improvement.
· No reliance on agency staff; sufficient staffing levels maintained through internal cover arrangements.
· Strong training culture with dedicated in-house trainer and external clinicians supplementing mandatory training.
· Person-centred care with continuity of care prioritised through consistent staff allocation.
Quality-Statement breakdown (15)
safe: Assessing risk, safety monitoring and management; safeguardingGood
safe: Staffing and recruitmentGood
safe: Using medicines safely; learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standardsGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisionsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture; continuous learning and improving careGood
well-led: Managers and staff clear about roles; duty of candour; working in partnershipGood