First inspection of Angels Place Health & Social Care, a small domiciliary care agency supporting four children and their families, rated Good across all five key questions. Inspectors found safe recruitment, well-managed medicines, person-centred care plans, supportive leadership and strong partnership working with no regulatory breaches identified.
Strengths
· Robust recruitment checks including DBS completed before staff started work
· Medicines safely managed with up to date training and competency assessments
· Use of Electronic Call Monitoring (ECM), spot checks and telephone monitoring to ensure timely visits
· Staff received good induction, regular supervision and ongoing training
· Care plans were person centred and reflected individuals' physical, emotional, mental, social, cultural and religious needs
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Planning and promoting person-centred, high-quality care and support with openness; duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood