Radfield Home Care Bexhill, Hastings & Battle was rated Outstanding overall, with Outstanding ratings in Effective, Caring, Responsive and Well-led, and Good in Safe. The service stood out for its innovative use of technology, exceptional person-centred care, strong community partnerships and a culture of celebrating equality, diversity and dignity.
Strengths
· Pioneering use of electronic care system as live app accessible to staff, people and designated relatives, enabling real-time monitoring and family interaction
· Innovative health and wellbeing checks with portable kits sending vital signs to senior staff and healthcare professionals, helping keep people out of hospital
· Six staff trained as 'champions' specialising in dementia, mental capacity, wellbeing, medicines and dysphagia
· 'Aim for Champagne' hydration campaign raising awareness of dehydration risks with local sponsorship and media attention
· Exceptional person-centred matching of staff to people based on faith, ethnicity, gender, interests and shared experiences
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawOutstanding
effective: Supporting people to live healthier lives, access healthcare services and supportOutstanding
effective: Supporting people to eat and drink enough to maintain a balanced dietOutstanding
effective: Staff support: induction, training, skills and experienceOutstanding
effective: Ensuring consent to care and treatment in line with law and guidanceOutstanding
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
responsive: Supporting people to develop and maintain relationships to avoid social isolationOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: Improving care quality in response to complaints or concernsOutstanding
responsive: End of life care and supportOutstanding
well-led: Working in partnership with others; Continuous learning and improving careOutstanding
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Engaging and involving people using the service, the public and staffOutstanding
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candourOutstanding