Wyndsor Home Care Ltd, a small domiciliary care agency supporting 9 people in Worcester, retained its overall Good rating across all five key questions following its November 2023 inspection. The service demonstrated safe, person-centred care with strong leadership, effective staff training and recruitment, and positive feedback from people using the service and their relatives.
Strengths
· Risks assessed, mitigated and managed with regularly updated care plans and risk assessments
· Safe recruitment practices including DBS checks and references prior to staff starting work
· Staff knowledgeable about infection prevention and control with appropriate PPE provided and used
· All staff completed medicines management training enabling safe administration
· Staff supported people within the principles of the Mental Capacity Act 2005, always seeking consent
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported, respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: How the registered manager understands and acts on their duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood