Hants Healthcare improved from Requires Improvement to Good across all three inspected domains (safe, responsive, well-led), having resolved previous regulatory breaches in staffing, medicines management and governance. The main residual concern was inconsistent call timekeeping, which frustrated some people and had not been fully resolved despite complaints.
Concerns (4)
moderateMissed or late visits: “The morning call is now anything between 9.30am-11am and it really stops me being able to get on with everything that I have to do.”
moderateComplaints handling: “I have complained regularly...about the timekeeping...It might change for a week, but then it just goes back to how it is.”
minorCare planning: “Some moving and handling risk assessments lacked information...one person needed assistance with a bath but lacked information.”
minorCommunication with families: “Some staff expressed that communication with the registered manager wasn't always supportive or professional.”
Strengths
· Medicines managed safely with electronic MAR system, staff trained and competency-assessed; previous regulation 12 breach resolved.
· Robust and inclusive overseas recruitment with buddy/mentor system and modern slavery training.
· Comprehensive, person-centred care plans with designated key workers and team leaders for each person.
· Strong safeguarding culture with mandatory annual training, whistleblowing awareness, and incident review processes.
· Effective governance including medicines, care plan and risk assessment audits plus regular governance meetings.