Ease Healthcare Ltd, a newly operational domiciliary care agency in Barnsley, received a Good rating across all five key questions at its first CQC inspection in July 2018. The service demonstrated safe practices, well-trained and caring staff, and strong leadership with no failures or regulatory breaches identified.
Strengths
· People consistently reported feeling safe and received a reliable, consistent service with no missed visits and familiar staff
· Robust medicines administration records and monthly MAR audits demonstrated safe medicines management
· Thorough staff recruitment procedures including DBS checks, two references, and proof of identity
· Regular supervision, induction shadowing, and a comprehensive training matrix ensured staff competency
· Highly approachable and visible registered manager praised by people, relatives, staff, and stakeholders alike