moderate“these new systems and processes developed by the provider were not fully in place and needed time to embed and be effective.”
infection control
1 finding
moderate“the provider had no formal systems in place to routinely test staff for COVID-19.”
safeguarding
1 finding
moderate“people had been placed at risk of harm or abuse. The registered manager had not followed their own policies and procedures, acted on, or raised, potential incidents of abuse”
staff competency
1 finding
moderate
“appropriate recruitment processes had not been followed. Staff had not routinely been recruited in line with safe practices.”
leadership
1 finding
moderate“service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”