Home Comfort Services (Fylde) Ltd received a Good rating across all five key questions at its first CQC inspection in August 2018. The service demonstrated strong person-centred care, effective use of technology to prevent missed visits, safe medication management, and a supportive leadership culture, with only minor record-keeping and risk assessment gaps identified and promptly addressed.
Concerns (3)
minor
Record keeping
: “We found not all files held a full assessment of each candidate's employment history.”
minorCare planning: “We noted risk assessments did not always fully guide staff about actions to mitigate risk.”
minorRecord keeping: “one audit found staff were not always following recordkeeping standards and the registered manager followed this up through staff memos.”
Strengths
· No missed visits since registration; live technology system monitored care delivery times effectively.
· Strong continuity of care achieved by matching staff to people based on shared interests and personalities.
· Medication administered safely in line with national guidelines with regular medicines audits completed.
· Staff received comprehensive induction, ongoing training covering dementia awareness, manual handling, MCA and more.
· Regular supervision provided, with management shadowing staff and reviewing individual training needs.
Quality-Statement breakdown (15)
safe: Staffing levels and recruitmentGood
safe: Medication managementGood
safe: SafeguardingGood
safe: Risk assessmentGood
effective: Staff training and inductionGood
effective: Supervision and supportGood
effective: Mental Capacity Act understandingGood
effective: Nutrition and meal preparationGood
caring: Dignity, respect and person-centred approachGood