Prime Care Domiciliary Ltd improved from Requires Improvement to Good across all five key questions following a focused inspection on 31 March 2023. All previous regulatory breaches relating to recruitment (Regulation 19) and governance (Regulation 17) had been remedied, with no new concerns identified.
Strengths
· Improved recruitment practices including DBS checks and suitable references now fully followed
· Medicines management improved with electronic monitoring, PRN guidance, and weekly manager reviews
· Good continuity of regular carers providing reliable, person-centred support
· Staff provided with formal induction, Care Certificate, and role-relevant training including refresher courses
· Electronic care system enabling real-time oversight of calls, medicines, incidents and care changes