ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongGood

effective: Staff support: induction, training, skills and experienceGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff working with other agencies to provide consistent, effective, timely careGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood

well-led: How the provider understands and acts on the duty of candourGood

well-led: Continuous learning and improving care; Engaging and involving people using the serviceGood

well-led: Working in partnership with othersGood

Proper Care (Cornwall) Limited