minor“We discussed with the registered manager that references should be obtained from suitable people independent of the prospective employer.”
minor“We advised at least two members of staff should be involved in face-to-face interviews to ensure a fair process was followed.”
record keeping
1 finding
minor“Staff had checked and documented on the MAR charts people's topical medicines...two staff members were required to sign the MAR to ensure the entry was correct.”
care planning
1 finding
minor“Staff knew more about people's risks than was documented. The provider and the registered manager agreed to improve the risks assessments to capture the knowledge held by staff.”