Focused inspection of Safe and Well-led at this domiciliary care agency found both rated Good with no breaches of regulation. The provider delivered a safe, well-managed service with effective recruitment, medicines management, supervision and quality assurance.
Strengths
· Safe service with risks assessed, monitored and managed; risk assessments routinely reviewed and updated
· Robust recruitment with references and DBS checks, three-month probation and induction
· Medicines safely administered, regularly audited and appropriately stored and disposed of
· Staff received two-monthly supervision and annual appraisal, plus regular staff meetings
· Geographical area team/hub model promoting continuity of care and on-time calls
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Duty of candourGood
well-led: Managers and staff clear about roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, public and staff; working in partnershipGood
well-led: Continuous learning and improving careGood