Sapphire Home Care received a Good rating overall following a focused remote inspection of Safe and Well-led domains, with the three uninspected key questions carrying forward Good ratings from the 2018 inspection. The service demonstrated safe medication management, effective safeguarding practices, strong person-centred culture, and robust quality assurance systems with no areas of concern identified.
Strengths
· Staff understood and followed safeguarding procedures, with risks clearly detailed in support plans
· Medicines managed and administered safely with daily MAR monitoring by management team
· Robust recruitment processes including DBS checks, identity checks and references
· Effective quality assurance with daily sign-off sheets monitoring each person's care records
· Systems to monitor care call timings and identify discrepancies quickly
Quality-Statement breakdown (9)
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
safe:
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candourGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood
well-led: Continuous learning and improving careGood